Achievement of an exceptional patient experience requires engagement and accountability of staff members at all levels. Ms. Singleton describes how a decentralized patient experience structure supports nationally recognized achievements in patient experience.
Learning Objectives:
Outline components of a decentralized patient experience structure.
Explain the relationship between employee engagement and patient experience.
Verbalize the importance of accountability for patient experience at all levels.
Speaker(s):
Wendy
Singleton,
MSN, APRN, ANP-BC,
Director of Care Management,
Woman's Hospital