Description

Achievement of an exceptional patient experience requires engagement and accountability of staff members at all levels. Ms. Singleton describes how a decentralized patient experience structure supports nationally recognized achievements in patient experience. 

Learning Objectives:

• Outline components of a decentralized patient experience structure.
• Explain the relationship between employee engagement and patient experience.
• Verbalize the importance of accountability for patient experience at all levels.

Speaker(s):

• Wendy Singleton, MSN, APRN, ANP-BC, Director of Care Management, Woman's Hospital