2018 National Neonatal/Advanced Practice/Mother Baby Nurses Conference

142 - We are the Patient Experience: Every Patient, Every Interaction, Every Time

Sep 6, 2018 9:15am ‐ Sep 6, 2018 10:15am


Credits: None available.

Standard: $20.00
Members: $10.00

Description

Achievement of an exceptional patient experience requires engagement and accountability of staff members at all levels. Ms. Singleton describes how a decentralized patient experience structure supports nationally recognized achievements in patient experience. 

Learning Objectives:

  • Outline components of a decentralized patient experience structure.
  • Explain the relationship between employee engagement and patient experience.
  • Verbalize the importance of accountability for patient experience at all levels.

Speaker(s):

  • Wendy Singleton, MSN, APRN, ANP-BC, Director of Care Management, Woman's Hospital

Credits Available


We are the Patient Experience: Every Patient, Every Interaction, Every Time Exam

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