Learners can anticipate identifying types and levels of conflict, recognizing communication methods that contribute to or diffuse conflict, and demonstrating techniques to manage conflict.
Describe the types and levels of conflict seen in the health care environment.
Outline communication strategies that can contribute to or reduce conflict.
Lucy Houghton, MS, RN
We will explore what's needed to build and lead joyful cultures in today's workforce. Participants will gain insights into why healthy cultures are so important in healthcare and how each leader can make small changes on their units to build their own joyful cultures.
Discuss the importance of courage in leadership.
Identify the key values in your life.
List elements that build trust.
Heather Tubbs Cooley, PhD, RN, FAAN
Missed nursing care is a frequently theorized link between nurse workload and infant outcomes in neonatal intensive care units. We will rexplore the state of the science regarding missed nursing care in the NICU, how nurse workload affects missed care, and what the evidence means for nursing leaders.
Differentiate the contribution of various domains of nurse workload on the liklihood of missed nursing care in the NICU.
Discuss the frequency of missed nursing care in the NICU.
Relate system factors that contribute to high subjective workload among NICU nurses.
DNP, APRN, NNP-BC,
University of South Florida, College of Nursing