Intended Audience: All neonatal nurses
NCC Codes: NNP5, NIC4, LRN5

Objectives: Upon completion, learners will be able to:

Discuss the relationship between effective and compassionate communication and the patient experience.
Describe effective verbal and non-verbal communication techniques that will help build trusting relationships with families and provide an overall better experience.
Explain the relationship between compassionate communication to professional burnout, patient outcomes and their own wellbeing.

Purpose of this CNE activity: The ability to communicate effectively and with compassion is essential to building trusting relationships with patients and families. Mastering the necessary communication skills that form relationships quickly and help to effectively navigate through the most difficult conversations can positively affect the well-being of our patients and ourselves. Dr. Orsini provides key communication skills useful for healthcare providers that will result in better care for their patients and an overall better experience.

Requirements for Completion: The following requirements are necessary for successful completion of this CNE activity.

Access to the internet and the ANN Online Library
Attend and watch 90% of the session
Complete and submit the evaluation for this CNE activity

Accreditation
The Academy of Neonatal Nursing is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Provider, Academy of Neonatal Nursing, approved by the California Board of Registered Nursing, Provider #CEP 6261; and Florida Board of Nursing, Provider #FBN 3218, content code 2505.

Release Date: 5/12/2022
Expiration Date: 5/30/2025

Disclosures:

This CNE activity has been reviewed by the Lead Nurse Planner. It has been determined that the material presented here shows no bias.
The content of this CNE activity has been developed by the planning committee and has been reviewed by the Lead Nurse Planner.
The speaker discloses no relevant financial interest or affiliations with any commercial interests.

Disclaimer: The Academy of Neonatal Nursing assumes no responsibility or liability for the content presented. Care of the infant should always be individualized and no one source relied upon for information regarding aspects of care. Accredited status does not imply endorsement by ANN, ANA, or the American Nurses Credentialing Center of any commercial products displayed or discussed in conjunction with an educational activity.

Dr. Anthony Orsini DO

Neonatologist, MEDNAX, Winnie Palmer Hospital

Appearances